Service quality

Service quality

 

Dear Customers!

JSC «COMINVESTBANK» cherishes its customers and makes everything possible in providing service for each of you to be more comfortable and convenient.

If you have any suggestions as to the quality of service in JSC «COMINVESTBANK» please let us know by selecting one of the following points by:

  • sending a written enquiry to: 10, Yu. Hojdy str., Uzhhorod, 88000, Ukraine
  • using our "Feedback"service;
  • calling +38 0312 61 98 04 (cost of call is according to your carrier's rates);
  • leaving a written enquiry in any branch of JSC «COMINVESTBANK»
  • sending message to the Bank e-mail post@atcominvestbank.com

The following information when making a formal application is required:

  • full name,
  • residence,
  • the issue raised essence,
  • the applicant's signature,
  • hit date.

Please be noted that the replies as to complaints and enquiries are provided no later than 30 calendar days from the date of their receipt (according to the Law of Ukraine «On the Citizens' enquiries»).

In addition to the right for submitting enquiry to the Bank as to the bank's activities, customer has the right to make enquiry to the National Bank of Ukraine as to resolving the issues raised in the enquiries, including cases when the bank didn't provide a reply to the enquiry within the enquiries consideration deadline set by the legislation of Ukraine or the received reply didn't satisfy the customer.

Information as to citizens enquiries consideration by the National Bank of Ukraine is available on the official website of the National Bank at https://bank.gov.ua/ in the section «Enquiries from Citizens».

Contacts and bank details

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