As to using payment cards safety

IT'S VERY IMPORTANT

for keeping in secret and never reveal to anyone your card details as following:

• card PIN code;
• CVV2/CVC2 code (3 digits on the card back side);
• passwords received via SMS or e-mail message.

Warning! In case of loss the card call the following numbers 0 800 300 045 (all day long, free within Ukraine only) and +380 44 494 25 91 (cost of call is according to your carrier's rates).

Please contact us by phone +380 312 61 98 11 (cost of call is according to your carrier's rates) for other issues.

To report possible fraudulent activities using electronic payment instruments, use a following special e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it..

If somebody called you, anyway don't say the full card number, expiration date, your own passport data, id code, phone numbers etc., even if the person who called has been introduced himself as the Bank employee.

If you have called yourself only to the Bank or to the processing center, the operator can ask for a number of the card, agreement or account, a special password, identification data (name, birth date, passport data) for identifying your person.

Phones for communication with
UKRCARD processing center: +38(044)4942591 (cost of call is according to your carrier's rates), 0 800 300 045 (free within Ukraine)
payment cards department of the JSC «COMINVESTBANK»: +38(0312)61 98 11 (cost of call is according to your carrier's rates)

As to the UKRCARD reliability and safety:

https://www.ukrcard.com.ua/en/reliability-and-safety/reliability-and-safety